Mulberry Individual Plan Coverage Overview, Benefits and Your Responsibilities

The following is a summary of Mulberry Protection Plans (MPP) and Mulberry Care (MBC) .

This is a summary of the program terms and conditions.

MPP and MBC are not Contracts of Insurance. Mulberry Shield, Inc. issues a service agreement to the consumer. 

How do I purchase Mulberry Protection?

• MPP is offered through participating retailers.
• MBC is offered through our exclusive browser extension where you can sign-up here for free Accidental Damage Protection

How do I activate my Mulberry Protection?

You will receive a welcome email. Please click on the link to create an account. Log in to your dashboard to see your policy and other information.

What is covered?

You are covered for Accidental Damage from Handling and Malfunction of your product if included in your plan. 

There are premium features and additional coverages available. Not all these coverages will be included in your plan. Please see details in Section 1 of the Terms and Conditions, “Your Agreement Information” to determine the coverage in your specific plan. 

When is my product covered? 

Your product is covered from the date of purchase and receipt for Accidental Damage from Handling. 

For malfunction, your product is covered by the manufacturer and in some cases the retailer. Each retailer/manufacturer has their own terms of coverage. A minimum 30-day manufacturer/retailer warranty is required. Coverage for malfunctioning/mechanical failure is provided by MPP and MBC at day 31 from date of purchase.

What does the Mulberry Subscription protect my items from?

You are covered against: 

• accidental damage if included in your plan
• mechanical/electrical component failures
• certain damages & malfunctions
• stains & spills (for selected products & types of stains)

Here are some examples:

• Refrigerator ice maker fails.
• Clothes washing machine transmission fails.
• Freezer compressor fails.
• Your new leather jacket gets ripped by accident.
• Toaster oven element fails to heat adequately.
• Computer power supply fails.
• Treadmill control panel fails to operate.
• Structural failure of a couch.
• Lamp falls off a table and breaks.
• Ceiling fan motor fails. Box spring frame breaks.
• Camera lens is damaged due to accidental damage from handling.
• Flash unit fails to operate as expected.

What is not covered?

• Used Products
• Products used commercially
• Damage that does not impair the proper performance of your product)
• Damage caused by 3rd parties (including shipping)
• Damage caused by intentional acts
• Damage as a result of neglect & misuse & lack of cleaning and care
• Malfunction covered by the original manufacturer’s warranty
• Damage as a result of weather, acts of God, flooding, wind, fire, etc.

When should I file a claim?

When you experience accidental damage from using your product as a result of a single incident, or if your product fails due to malfunction. 

How do I file a claim?

Go to your Mulberry dashboard, choose the product for which you wish to file a claim, and follow the instructions. You are required to assist Mulberry in its review of your claim and promise not to file fraudulent claims. This includes providing photos and videos of the defective or damaged product. You are required to submit photos.

How much can I claim? 

It depends on the product and its original purchase price. The maximum amount Mulberry will pay is the amount you paid for the product, which is called the “limit of liability.”

Are there deductibles or fees?

You will not be required to pay a deductible nor service fee.

Will Mulberry repair or replace my damaged or malfunctioning product?

Depending on the issue with your product, Mulberry will either repair or replace the products with a similar product of like kind and quality, or you will receive a reimbursement or settlement depending on the extent of the damage/malfunction to the product. It is in Mulberry’s sole discretion as to the method of repair and amount of reimbursement. 

What examples of claims that are not covered?

Loss & Theft are not covered.

Multiple stains or damage to the product not occurring from a single incident are not covered.

Damages caused in shipping or moving (whether by you or a third party) are not covered.

Collision in the case of bikes, ride-ons, etc. is not covered.

Water damage as the result of weathering is not covered.

Fraudulent claims are not covered and will result in reporting of an illegal activity