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Mulberry Individual Plan Coverage Overview, Benefits and Your Responsibilities

Overview

Thanks for choosing Mulberry to protect your product! This document will provide you with all the information you need to know about how your Mulberry plan works and what it covers.

In this agreement, you’ll find: 

    1. Your Agreement Information
      All of the basics including when your coverage begins and ends.
    2. Guide to the Agreement
      What do all of the terms in the agreement mean exactly? We make it simple for you.
    3. How to Get the Most from Your Coverage
      Best practices to make sure there are no surprises.
    4. How to File a Claim
      Filing a claim with Mulberry is easy! We walk through all the details here.
    5. How Repairs Work (If They’re Needed)
      If your product needs to be repaired, this section walks through how to ensure the process is safe and simple for both you and the repair technician
    6. Payment Frequency
      ​​Explains how you're paying for your Mulberry plan in case you'd like to double check.
    7. Coverage Details
      The specifics on exactly what your plan covers.
    8. Conditions
      Details on plan transfers, cancellations and more.
    9. Legal Disclosures
      Information on your legal rights with Mulberry.
  •  Provincial Requirements and Disclosures
    Overview of regulations (if any) put in place for particular provinces

If you have any questions about this agreement or your coverage, please reach out to Mulberry’s support team at help@getmulberry.com or at 917-994-6394. 

 

  • Guide to the Agreement (Important Terms & Definitions) 
    1. “Provider”, “Obligor”, “We”, “Us” and “Our”: The company obligated under this Agreement.  In all provinces and territories except Alberta, British Columbia and Saskatchewan, the obligor is Northcoast Solutions of Canada, ULC, whose address is 1145 Nicholson Road, Unit 2, Newmarket, Ontario L3Y 9C3.
    2. “You” and “Your”: The original purchaser of the Covered Product or the owner of the product to whom the service agreement was validly transferred pursuant to the requirements of this Agreement. 
    3. “Administrator”: Mulberry Technology CA, Inc.  1500 Royal Centre, 1055 West Georgia Street, PO Box 11117, Vancouver BC V6E 4N7 Canada
    4. “Agreement”: this Agreement together with the Province-Specific Terms and Conditions identified below.
    5. “Selling Retailer”: The entity selling the Covered Product and this Agreement. 
    6. “Covered Product”: The product that is covered by this Agreement and which is identified on Your Receipt. 
    7. “Agreement Purchase Price”: The amount You paid for the purchase of this Agreement as reflected in “Your Agreement Information” and on Your Receipt applicable to the purchase of the Covered Product. 
    8. “Breakdown”: The inability of the Covered Product or part thereof, under normal service and usage of the Covered Product, to perform the function for which it was designed, due to a material defect or failure that is not related to the action or inaction of any non-covered part or outside influence. A gradual reduction in performance referred to as “unusual wear and tear,” will be considered a Breakdown when the wear has exceeded the manufacturer’s published tolerances. Please refer to the provisions under the EXCLUSIONS section for a listing of conditions under which the failure of a Covered Product is not considered a Breakdown. 
  • How to Get the Most from Your Coverage 
    1. Please read this Agreement carefully, as it describes the protection You will receive in return for Your purchase of this Agreement. 
    2. You must keep this Agreement, Your sales invoice, and receipt for the product You purchased; they are integral parts of this Agreement and You may be required to produce them in order to obtain service. 
    3. You must maintain the Covered Product as recommended by the manufacturer’s owner’s manual and warranty. 
    4. Please refer to this Agreement, Your sales receipt, or invoice to determine the term of this Agreement, the type of plan You purchased, and if there is a deductible required to obtain service under this Agreement. 

NOTICE: (1) THIS AGREEMENT DOES NOT REPLACE THE MANUFACTURER’S WARRANTY FOR THE COVERED PRODUCT; (2) THE PURCHASE OF THIS AGREEMENT IS NOT REQUIRED TO EITHER PURCHASE YOUR PRODUCT OR TO OBTAIN FINANCING FOR IT. (3) PRODUCT MUST BE LESS THAN FIVE YEARS OLD AT TIME OF PURCHASE OF THIS AGREEMENT. (4) COVERAGE UNDER THIS AGREEMENT WILL BEGIN FROM THE PRODUCT DATE OF PURCHASE OR INSTALLATION/DELIVERY AND CONTINUE FOR THE PERIOD OF TIME INDICATED IN “YOUR AGREEMENT INFORMATION”, YOUR SALES RECEIPT OR INVOICE. IF YOU PURCHASED THIS AGREEMENT AFTER COVERED PRODUCT DELIVERY, COVERAGE UNDER THIS AGREEMENT WILL BEGIN FROM THE DATE OF AGREEMENT PURCHASE AND THERE IS A 30-DAY WAITING PERIOD BEFORE YOU CAN FILE A CLAIM. (5) PRODUCT ELIGIBILITY IS AT MULBERRY’S DISCRETION. 
  • How to File a Claim
    1. Please do not return the Covered Product to the Selling Retailer where You purchased the Covered Product, obtain unauthorized service not approved by Mulberry, or discard the Covered Product unless advised to do so by Mulberry. 
    2. Go online to getmulberry.com/contact or Call Us toll-free at 855-220-7601 between the hours of 9:00 AM and 6:00 PM Eastern Standard Time and You will be advised on how to obtain a replacement product, service, or other compensation. We will issue You a Claim ID; You may be required to ship Your defective item to an address provided to You, in which event You must write the Claim ID on the outside of the package. Products found to be non-defective will be returned to You unrepaired. 
    3. If you purchased this Agreement after the delivery of your Covered Product, there is a 30-day waiting period before you can file a claim. 
    4. You are not responsible for the cost of postage and/or shipping. Your product must be properly protected with bubble wrap or other protective materials. 
    5. Many oversights, which are not covered under this Agreement, can be due to simple circumstances such as the Covered Product not being switched on, being unplugged, or a fuse blown at the junction box. To avoid a non-covered claim, perform a hard reset, if applicable, as illustrated by the manufacturer in the owner’s manual of Your Covered Product. 
    6. If You refuse service on a Covered Product after Mulberry has dispatched the authorized technician to Your location, You will be billed for that servicer’s applicable trip charge. If You refuse service on a Covered Product, We are no longer responsible for any costs associated with the repair or replacement of Your Covered Product and may choose to refund You the prorated cost of this Agreement. If the cost of this Agreement is refunded at full cost or at a prorated cost, this Agreement will be considered fulfilled and no further action to repair or replace Your Covered Product will be considered. 
  • How Repairs Work (If They’re Needed)

    1. In-Home/On-Site: 
        1. In-home service will be provided by Our authorized, third-party service provider during regular business hours, local time, excluding holidays. Mulberry’s authorized, third-party service provider may opt to remove the Covered Product to perform service in-shop. If the Covered Product requires in-shop repair, the shipping and/or transportation will be covered by this Agreement. The Covered Product will be returned, at Our cost, upon completion. 
        2. For products of a reasonable size and weight, You may be required to carry the Covered Product to a local authorized service provider of Mulberry’s choice for repairs. 
        3. If an authorized service provider is unavailable in Your area, You may be responsible for locating a service provider and facilitating the service for Your Covered Product, as governed by the terms in section “Customer Service Reimbursement”. 
        4. We are not responsible for delay in service or use of the Covered Product while the Covered Product is being repaired, replaced, evaluated, or diagnosed unless otherwise stated in this Agreement. 
        5. For successful in-home service, We request that you:
          1. Provide Our authorized service provider with accessibility to the Covered Product. 
          2. Provide a non-threatening, non-hazardous and safe environment for Our authorized service provider. 
          3. Ensure that an adult over the age of eighteen is present for the period of time that Our authorized service provider is scheduled to provide service and while Our authorized provider is on Your property servicing the Covered Product.
    2. Depot Service: 
      1. If depot service is included with Your Agreement, Mulberry will provide 2-way shipping to and from a depot service center of Mulberry’s choice.
    3. Customer Service Reimbursement: 
      1. To qualify for Customer Service Reimbursement, You will be required to submit proof of payment for services rendered on Your Covered Product. Failure to produce proof of payment for service may cause Your claim to be denied. 
    4. You must contact a manufacturer-authorized service provider in Your area or obtain permission from Mulberry before contacting a non-authorized service provider. We are not responsible for delay in service or use of the Covered Product while the Covered Product is being repaired, replaced, evaluated, or diagnosed unless otherwise stated in this Agreement.

NOTICE: (1) BREAKDOWN CHARGES, INSPECTION FEES, INSTALLATION FEES, OR ESTIMATE CHARGES FOR REPAIRS THAT ARE NOT COVERED UNDER THIS AGREEMENT ARE YOUR RESPONSIBILITY.
  • Payment Frequency
    1. Single-Payment Plans: 
      1. If You paid for Your plan in one payment, the length of the plan You purchased is indicated in this Agreement and only changes if it is renewed or cancelled, or Our obligations under the plan become fulfilled. 
    2. Monthly-Paid Plans:
      1. If You select a plan for a set period, as indicated in this Agreement (e.g. 24 months), and pay for it monthly, coverage under Your plan will continue for the set plan period, unless it is renewed. Until the plan described in this paragraph is cancelled or Our obligations under this plan become fulfilled, You authorize Mulberry to charge Your credit or debit card for the amount specified on Your payment receipt, plus tax, for each month of the plan period specified on Your payment receipt. Your account must be current to receive service. For Monthly Term coverage, We have the right to modify rates and/or Agreement provisions. Notice of any changes to rate and/or Agreement provisions will be given to You, in writing, at least thirty (30) days prior to implementation. 
    3. Continuous Monthly Plans: 
      • If You select a plan that automatically renews on a month-to-month basis, coverage under Your plan will continue and You authorize Mulberry to charge Your credit or debit card for the amount specified on Your payment receipt each month until Your plan is cancelled, or We discontinue the monthly renewals. Your account must be current to receive service. For Monthly Term coverage, We have the right to modify rates and/or Agreement provisions. Notice of any changes to rate and/or Agreement provisions will be given to You, in writing, at least thirty (30) days prior to implementation. 
  •  Coverage Details
    1. ALL PLANS: 
      1. WHAT IS COVERED
        1. Parts for the Covered Product will be replaced in the event of a Breakdown during the coverage period, including those experienced because of unusual wear and tear, failure of the product for its intended purposes due to inherent defect, as well as a mechanical or electrical failure caused by a direct result of power surge (in the absence of insurance coverage) with those of like kind and quality at Our sole discretion. Mulberry may use new, remanufactured or refurbished parts in repairing the Covered Product. 
        2. If the Covered Product cannot be repaired or if the cost of its repair is deemed cost-prohibitive by Mulberry, the Covered Product may be replaced, as determined by Mulberry, with a new or refurbished product of like kind or similar features. 
        3. If replacement parts are not available for the Covered Product or have been discontinued by the manufacturer, Mulberry will replace the Covered Product as determined by Mulberry with a new or refurbished product of like kind, similar quality or features or, Mulberry may, at its discretion, choose to provide a payment, retailer credit or other monetary compensation to You. 
        4. If three (3) service repairs have been completed for the Covered Product for the same problem, as determined by Mulberry, in lieu of performing a fourth (4th) repair on the Covered Product, Mulberry may replace it with a product of like kind or similar features, or issue a check, store credit or other monetary compensation to You. 
        5. If We replace the Covered Product or issue a reimbursement cash settlement of any kind up to the product purchase price, including a store credit, all of Our obligations for the Covered Product under this Agreement terminate and will be considered fulfilled. 
        6. Any replacement product provided to You as a result of a claim being made under the terms of this Agreement will require the purchase of a new protection plan to receive coverage for the replacement product provided by the Mulberry. 
        7. If the cost of claims fulfillment that Mulberry has paid for Your Covered Product (for separate, unique claims) unreasonably exceeds the original retail value of Your Covered Product, Mulberry may, at Our sole discretion, determine that Our obligations for the Covered Product under this Agreement have terminated and are considered fulfilled. 
        8. This Agreement does not replace the manufacturer’s warranty for the Covered Product.
      2. WHAT IS NOT COVERED (ALL PLANS)
        1. The following is not covered for ALL PLANS (unless specifically added in a Premium Plan, in the “What is Covered” section applicable to the product(s) covered under this Agreement):
          1. Products without a manufacturer’s warranty or retailer return policy of at least 30-days;
          2. Product failures as a result of manufacturing defects when a manufacturer’s warranty is active. Please refer directly to the Manufacturer or Retailer for such failures, when applicable;
          3. Product repairs that should be covered by the manufacturer’s warranty or are a result of a recall, regardless of the manufacturer’s ability to pay for such repairs; 
          4. Cleaning; periodic checkups; preventive maintenance excluding items eligible under Maintenance Reimbursement;
          5. Any and all pre-existing conditions that occur prior to the effective date of this Agreement 
          6. Any product sold “as is”, including but not limited to floor models, demonstrations models, etc., unless the used add-on plan is purchased; 
          7. Parts or repairs due to normal wear and tear, such as fabric shedding or color fading, [unless otherwise specified or] unless tied to a failure, and items normally designed to be periodically replaced by You during the life of the product, including but not limited to [batteries], light bulbs, etc.; 
          8. Damage from abuse, misuse, mishandling, introduction of foreign objects into the Covered Product, unauthorized modifications or alterations to a Covered Product; failure to follow the manufacturer’s instructions for operation and care of the Covered Product; 
          9. External causes of any kind, including third party actions; fire; theft; insects; animals; exposure to weather; windstorm; sand; dirt; hail; earthquake; flood; water; acts of God or consequential loss of any nature;
          10. Loss or damage caused by invasion; rebellion; riot; strike; labor disturbance; lockout; or civil commotion; 
          11. Incidental, consequential or secondary damages
          12. Delay in rendering service under this Agreement; loss of use during the period that the Covered Product is at an authorized service center or awaiting parts; 
          13. Any product used in a commercial setting or rental basis unless You purchased a Commercial plan; 
          14. Failures that occur outside of Canada, with the exception of wearables, travel bags/cases, apparel and portable electronics with worldwide coverage; 
          15. Non-functional, cosmetic or aesthetic parts including but not limited hinges, plastic parts, knobs, rollers, baskets; scratches, peeling & dents, unless otherwise indicated in “What is Covered”; 
          16. Unauthorized repairs and/or parts; 
          17. Cost of installation, setup, diagnostic charges, of the Covered Product, except as provided herein; 
          18. Accessories used in conjunction with a Covered Product including remote controls, unless otherwise indicated in “What is Covered”;
          19. Any other loss or damage other than a covered failure; 
          20. Service where no problem can be found; noises; squeaks; failures which are not reported during the term of this Agreement; 
          21. Any failure or condition that results from abnormal usage of the Covered Product;
          22. Failures that intensify as a result of negligence. Examples include a table broken by jumping up and down on it repeatedly or a cloth ripped when it is intentionally used as a chew toy for a pet.
          23. Theft, mysterious disappearance, misplacement, digital viruses, or reckless, abusive, willful or intentional misconduct associated with handling and/or use of the Covered Product; 
          24. Cosmetic damage and/or other damage that does not affect the unit’s functionality.
          25. Any Loss arising out of the unauthorized access or use of any system, software, hardware, or firmware, or any modification, reprogramming, destruction, or deletion of data or software by any means.

  • PREMIUM PLANS (inclusive of “ALL PLANS” coverage): 
    1. ACCIDENTAL DAMAGE IN HANDLING (“ADH”): 
      1. If You purchased a plan with ADH coverage, the Covered Product is protected against accidental damage in handling such as drops and liquid spills (spill damage is not inclusive of stains, except where indicated in this agreement). Immersion of Your Covered Product is not covered under this Agreement. ADH only covers operational or mechanical failure caused by a single incident while handling and does not include protection against theft, mysterious disappearance, misplacement, digital viruses, or reckless, abusive, willful or intentional misconduct associated with handling and/or use of the Covered Product, cosmetic damage and/or other damage that does not affect the unit’s functionality, damage caused during shipment between You and Our service providers and any other limitations listed in the “What is Not Covered” section of this Agreement. For the purpose of this Agreement, Accidental Damage is defined as a single, unexpected, sudden and unintentional event and does not include accumulated damage from continual or multiple events. The use of this coverage requires an explanation of where and when the Accidental Damage occurred as well as a detailed description of the actual event. In order for the Accidental Damage to be covered under this Agreement, the user at the time of damage must be You or the authorized transferee. If needed, the replacement value of the Covered Product will be solely determined by Mulberry. 
    2. COMMERCIAL: 
      1. For residential and commercial grade products used in a commercial setting/environment (i.e. for use other than in a residential single family setting), a Commercial Plan is required. If purchased, this Agreement will provide coverage for the Covered Product that is used in a commercial setting in those cases where the manufacturer’s warranty is null and void. Coverage under this Agreement will begin from the product date of purchase or installation/delivery and continue for the period of time indicated in “Your Coverage Details”, Your sales receipt or invoice; provided however, for selected products that are manufactured specifically for commercial use and include a manufacturer’s warranty, coverage begins upon expiration of the shortest portion of the manufacturer’s or factory refurbished parts and labor warranty. During the manufacturer’s warranty period, any parts, labor, on-site service or shipping costs covered by that warranty are the sole responsibility of the manufacturer. Major Component coverage (e.g. compressors, heating elements, etc.) for appliance service agreements is not available for products under the Commercial Add-On Plan.
    3. BATTERY: 
      1. If You purchased a plan with Battery coverage, Mulberry will replace a rechargeable battery that has failed to operate within 3-years of Date of Purchase or delivery. This coverage does not apply if the battery's capacity has been diminished. Coverage only applies with complete Breakdown, such as a failure of battery to hold a charge.
    4. USED PRODUCT: 
      1. If You purchased coverage for a used or pre-owned product, Mulberry will repair or replace the used Covered Product due to failure, as stated in the respective category coverage paragraph detailed in this Agreement (e.g. Electronics).
    5. PET DAMAGE: 
      1. If You purchased a plan with Pet Damage coverage, Mulberry will repair or replace the Covered Product as stated in the respective category coverage paragraph detailed in this Agreement (e.g. Rugs) and will also provide Coverage for damage or product failure caused by pets, excluding bodily fluids. 
    6. PET BODILY FLUIDS: 
      1. If You purchased a plan with Pet Bodily Fluids coverage, Mulberry will repair or replace the Covered Product as stated in the respective category coverage paragraph detailed in this Agreement for damage or product failure as a result of pet bodily fluids, excluding the elimination of odors.
    7. STAINS: 
      1. If You purchased a plan with Stains coverage, Mulberry will repair or replace the Covered Product as stated in the respective category coverage paragraph detailed in this Agreement (e.g. Apparel) and will also provide Coverage for damage or product failure caused by stains, excluding the elimination of odors. 
    8. PRICE GUARANTEE: 
      1. If You purchased a plan with Price Guarantee coverage, Mulberry will provide a reimbursement of the difference of the retail price paid by You and any readily-available advertised price within 60 Days of the Date of Purchase.
    9. RETURN GUARANTEE: 
      1. If Purchased, Mulberry will provide a reimbursement of a percentage of the cost of the Covered Product, in the event the product needs to be returned to the retailer, without a replacement or repair, due to failure or Breakdown. This Coverage will include reimbursement for shipping and other costs related to the return.
    10. CASH BACK : 
      1. If Purchased, Mulberry will provide cash back to You based on a percentage of the Retail Price Paid, in the event that you file for Cash Back within 60 days of the expiration date of this Agreement End Date shown in the Declarations Page above.

 

  • CATEGORY-SPECIFIC PLANS:
  1. For Electronics
    1. WHAT IS COVERED 
      1. STANDARD PLANS also cover:
        1. Parts and labor necessary to repair or replace the Covered Product, at its discretion, only in the event of a Breakdown or defects in manufacturer’s workmanship and/or materials.
        2. Power surge protection, in the absence of insurance coverage. If the Covered Product is damaged as a result of a power surge, We will replace the Covered Product in accordance with the terms herein. You may be required to submit proof of claim denial from Your insurer, if applicable.
      2. ADH PLANS cover damage as outlined in the “Premium Plans” section of this Agreement.
      3. For STANDARD and ADH PLANS, You are responsible for backing up all computer software and data prior to the commencement of repair of the Covered Product. 
    2. WHAT IS NOT COVERED 
      1. In addition to the exclusions listed for ALL PLANS above, this Agreement does not cover:
        1. Non-operating, cosmetic, or external parts, e.g. protective glass; housings; insulation; conduit; frames; cabinets; knobs; dials; drawers; handles; shelves; doors; hinges; light bulbs; projection bulbs; filters; hoses;
        2. Any installed accessory item, e.g., gas or electric connectors;
        3. Any antennae or antenna system; any expansion of the channel or frequency range capabilities of the Covered Product; circuit adjustments required to receive any particular station; service or adjustments due to changes in external power or water supply; water and power connectors and connections; reception or normal signal;
        4. Outdoor conversion kits not specifically sold with the Covered Product and recommended by the manufacturer. 
        5. For Computers and Peripheral Equipment: 
          1. Overheating caused by accumulation of dust, vermin or fan blockage; misuse and abuse; 
          2. Any storage media damaged by malfunctioning parts; improper installation of computer components or peripherals; repair or replacement of upgraded computer components when repair or replacement is required due to incompatibility of parts or incorrect installation; damage caused from refilled ink cartridges; 
          3. Burned-in image in CRT, LCD or any other type of display; application programs; operating software; other software; loss of data or restoration of programs;
          4. Corruption of any program; data or setup information resident on any hard drives and internal or external removable storage devices, as a result of the malfunctioning or damage of an operating part, or as a result of any repairs or replacement under this Agreement; and
          5. Toner and ink cartridges; 
          6. Cables. 
  2. For Office Equipment: 
    1. STANDARD PLANS also cover: 
      1. Parts and labor necessary to repair or replace the Covered Product, at its discretion, only in the event of a Breakdown or defects in manufacturer’s workmanship and/or materials.
      2. Power surge protection, in the absence of insurance coverage. If the Covered Product is damaged as a result of a power surge, We will replace the Covered Product in accordance with the terms herein. You may be required to submit proof of claim denial from Your insurer, if applicable.
    2. ADH PLANS cover damage as outlined in the “Premium Plans” section of this Agreement.
  3. For Video/Audio Equipment: 
    1. STANDARD PLANS also cover: 
      1. Parts and labor necessary to repair or replace the Covered Product, at its discretion, only in the event of a Breakdown or defects in manufacturer’s workmanship and/or materials.
      2. Power surge protection, in the absence of insurance coverage. If the Covered Product is damaged as a result of a power surge, We will replace the Covered Product in accordance with the terms herein. You may be required to submit proof of claim denial from Your insurer, if applicable.
    2. ADH PLANS cover damage as outlined in the “Premium Plans” section of this Agreement.
  4. For Appliances:
    1. WHAT IS COVERED 
      1. STANDARD PLANS also cover: 
        1. Parts and labor necessary to repair or replace the Covered Product, at its discretion, only in the event of a Breakdown or defects in manufacturer’s workmanship and/or materials.
        2. Power surge protection, in the absence of insurance coverage. If the Covered Product is damaged as a result of a power surge, We will replace the Covered Product in accordance with the terms herein. You may be required to submit proof of claim denial from Your insurer, if applicable.
        3. Food loss, as a direct result of a Breakdown of a covered refrigerator or freezer. For food loss, Provider will pay You a one-time reimbursement up to $500 (proof of food-loss may be required when you file a claim). 
        4. This Agreement does not cover disconnection of appliance(s), nor does it cover the cost of hauling away or disposing of the Covered Product. 
        5. This Agreement also does not cover the cost of opening or closing walls, floors, or ceilings. 
        6. ADH PLANS cover damage as outlined in the “Premium Plans” section of this Agreement.
    2. WHAT IS NOT COVERED 
      1. In addition to the exclusions listed for ALL PLANS above, this Agreement does not cover:
        1. Non-operating, cosmetic, or external parts, e.g. protective glass; housings; insulation; conduit; frames; cabinets; knobs; dials; drawers; handles; shelves; doors; hinges; light bulbs; projection bulbs; filters; hoses;
        2. Any installed accessory item, e.g., gas or electric connectors;
        3. Any antennae or antenna system; any expansion of the channel or frequency range capabilities of the Covered Product; circuit adjustments required to receive any particular station; service or adjustments due to changes in external power or water supply; water and power connectors and connections; reception or normal signal;
        4. Outdoor conversion kits not specifically sold with the Covered Product and recommended by the manufacturer. 
  5. For Outdoor Appliances: 
    1. STANDARD PLANS also cover: 
      1. Parts and labor necessary to repair or replace the Covered Product, at its discretion, only in the event of a Breakdown or defects in manufacturer’s workmanship and/or materials.
      2. Power surge protection, in the absence of insurance coverage. If the Covered Product is damaged as a result of a power surge, We will replace the Covered Product in accordance with the terms herein. You may be required to submit proof of claim denial from Your insurer, if applicable.
      3. Food loss, as a direct result of a Breakdown of a covered refrigerator or freezer. For food loss, Mulberry will pay You a one-time reimbursement up to $500 (proof of food-loss may be required when you file a claim). 
      4. This Agreement does not cover disconnection of appliance(s), nor does it cover the cost of hauling away or disposing of the Covered Product.
      5. This Agreement also does not cover the cost of opening or closing walls, floors, ground or ceilings. 
    2. ADH PLANS cover damage as outlined in the “Premium Plans” section of this Agreement.
  6. For E-bikes, Bikes & Scooters (& Parts): 
    1. WHAT IS COVERED
      1. STANDARD PLANS also cover: 
        1. Parts and labor necessary to repair or replace the Covered Product, at its discretion, only in the event of a Breakdown or defects in manufacturer’s workmanship and/or materials.
        2. Power surge protection, in the absence of insurance coverage. If the Covered Product is damaged as a result of a power surge, We will replace the Covered Product in accordance with the terms herein. You may be required to submit proof of claim denial from Your insurer, if applicable.
    2. WHAT IS NOT COVERED
      1. In addition to the exclusions listed for ALL PLANS above, this Agreement does not cover:
        1. Road-licensed products
        2. Damage caused by a bike crash while riding; 
        3. Damage caused by collision with another object (ie, car runs over bike in driveway);
        4. Cracks or damage to frames under any circumstances;
        5. Willful abuse & neglect; and
        6. Rust or corrosion.
        7. Flat tires
        8. Battery fires 
  7. For Lighting: 
    1. STANDARD PLANS also cover: 
      1. Parts and labor necessary to repair or replace the Covered Product, at its discretion, only in the event of a Breakdown or defects in manufacturer’s workmanship and/or materials.
      2. Power surge protection, in the absence of insurance coverage. If the Covered Product is damaged as a result of a power surge, We will replace the Covered Product in accordance with the terms herein. You may be required to submit proof of claim denial from Your insurer, if applicable.
    2. ADH PLANS cover damage as outlined in the “Premium Plans” section of this Agreement.
  8. For Rugs: 
    1. WHAT IS COVERED
      1. STANDARD PLANS also cover (all as a result of normal indoor residential household use or accidental damage from handling, either resulting from a single incident): 
        1. Rips or tears
        2. Seam separation 
        3. Stains resulting from beverages and food. 
      2. PET BODILY FLUIDS PLANS, if purchased, also cover:
        1. Stains resulting from human & pet bodily fluids (excluding the elimination of odors). 
    2. WHAT IS NOT COVERED 
      1. In addition to the exclusions listed for ALL PLANS above, this Agreement does not cover:
        1. Damage from pets, unless the pet damage add-on plan is purchased; 
        2. Burns and heat marks longer than one inch in length; 
        3. Stains caused by the delivery of the Covered Product;
        4. Stains of unknown origin;
        5. Stains as a result of acid, bleach, body oils, caustic solutions, dyes, nail polish remover, nail polish, paint, suntan oils, ballpoint ink, cosmetics and wax;
        6. Fabric and/or leather which has become faded, worn or soiled over time from normal everyday use or sun exposure; natural characteristics that cause appearance variations; x- coded fabrics; non-colorfast materials; 
        7. Rugs located in screened rooms where the rug may be directly or indirectly exposed to the elements. 
  9. For Indoor Furniture: 
    1. WHAT IS COVERED
      1. STANDARD PLANS also cover (all as a result of normal indoor residential household use or accidental damage from handling, either resulting from a single incident): 
        1. All stain types; 
        2. Nail polish remover damage; 
        3. Burns and heat marks that are not caused by a fire; 
        4. Punctures, cuts, tears, or rips;
        5. Seam separation;
        6. Broken zippers or buttons;
        7. Failure of frames, panels, springs, mechanisms, motors, levers or hand wands, or power or remote cords used for sleeper, reclining, and inclining applications, if these components were covered by an original manufacturer’s warranty and such warranty has expired;
        8. Failure of integral electrical components; 
        9. Lifting or incident-specific chipping of veneers or laminates exposing the substrate;
        10. Liquid marks and rings; 
        11. Breakage, scratches, gouges, dents or chips;
        12. Checking, cracking, bubbling, or peeling of the finish; 
        13. Chips, scratches, or breakage of glass or mirrors;
        14. Loss of silvering on mirrors; 
        15. Warping;
        16. Fading from the sun; 
        17. Breakage of hinges, handles, draw glides, pulls, nail-head trim; 
        18. Pet damage - single incident only. 
    2. WHAT IS NOT COVERED
      1. In addition to the exclusions listed for ALL PLANS above, this Agreement does not cover:
        1. Any stain or damage if You have not fulfilled Your responsibilities as described in this Plan;
        2. Any stain or damage that is not specifically listed, wear-and-tear;
        3. Plan does not cover cleaning, maintenance, or stains and damage caused by normal or ordinary wear-and-tear, including but not limited to: scuffing, scrapes, or other surface abrasions, including pilling or fraying of fabric, and surface scratches on leather;
        4. The buildup of stains, soil, or damage that accumulates gradually over time from repeated use, rather than from a particular occurrence: This includes, but is not limited to, stains from perspiration, hair oil, or body oil; 
        5. All pre-existing stains or damage to Furniture occurring prior to the Term of this Plan, including stains or damage occurring to floor samples or other Furniture sold “as-is” before delivery;
        6. Odors, including odors that remain after a visible stain is cleaned;
        7. Stains or damage covered under any maintenance plan, manufacturer’s warranty, extended warranty, homeowner’s or renter’s or other insurance policy or other protection plan;
        8. Stains or damage caused during Furniture delivery, assembly, installation, or transportation are not covered;
        9. Stains or damage caused by water leaks, including those from skylights, roofs, or water pipes;
        10. Appliance malfunctions, including but not limited to air conditioners and water heaters;
        11. Fire, smoke, flood, other natural disaster, or act of God; 
        12. Theft, vandalism, or as a result of any other illegal activity.
  10. For Outdoor Furniture: 
    1. WHAT IS COVERED
      1. STANDARD PLANS also cover (all as a result of normal outdoor residential household use or accidental damage from handling, either resulting from a single incident): 
        1. All stain types; 
        2. Punctures, cuts, tears, or rips; 
        3. Seam separation; 
        4. Burns & heat marks that are not caused by a fire; 
        5. Broken handles & hinges; 
        6. Liquid marks & rings; 
        7. Breakage, scratches, gouges, dents or chips; 
        8. Chips, scratches, or breakage of glass or mirrors; 
        9. Loss of silvering on mirrors; 
        10. Broken swivel, rocking & height-adjustment mechanisms; 
        11. Damaged umbrella ribs & arc mechanisms; 
        12. Damage to manufacturer-installed umbrella lighting; 
        13. Broken suspension straps on seating; 
        14. Broken welds; 
        15. Pet damage - single incident only. 
    2. WHAT IS NOT COVERED 
      1. In addition to the exclusions listed for ALL PLANS above, this Agreement does not cover:
        1. Any stain or damage if You have not fulfilled Your responsibilities as described in this Plan.
        2. Any stain or damage that is not specifically listed, wear-and-tear
        3. Plan does not cover cleaning, maintenance, or stains and damage caused by normal or ordinary wear-and-tear, including but not limited to: scuffing, scrapes, or other surface abrasions, including pilling or fraying of fabric, and surface scratches on leather;
        4.  The buildup of stains, soil, or damage that accumulates gradually over time from repeated use, rather than from a particular occurrence: This includes, but is not limited to, stains from perspiration, hair oil, or body oil; 
        5. All pre-existing stains or damage to Furniture occurring prior to the Term of this Plan, including stains or damage occurring to floor samples or other Furniture sold “as-is” before delivery;
        6.  Odors, including odors that remain after a visible stain is cleaned; 
        7. Stains or damage covered under any maintenance plan, manufacturer’s warranty, extended warranty, homeowner’s or renter’s or other insurance policy or other protection plan;
        8. Stains or damage caused during Furniture delivery, assembly, installation, or transportation are not covered;
        9.  Stains or damage caused by water leaks, including those from skylights, roofs, or water pipes;
        10. Appliance malfunctions, including but not limited to air conditioners and water heaters;
        11. Fire, smoke, flood, other natural disaster, or act of God, which are typically covered under a home insurance plan; 
        12. Theft, vandalism, or as a result of any other illegal activity.
  11. For Luggage & Bags: 
    1. WHAT IS COVERED
      1. STANDARD PLANS also cover (all as a result of normal personal use or accidental damage from handling, either resulting from a single incident): 
        1. Rips or tears; 
        2. Seam separation; 
        3. Broken zippers, wheels or handles;
        4. Minor burn or heat marks up to one inch in length; 
        5. Stains resulting from beverages, food, human or pet bodily fluids (excluding the elimination of odors)
    2. WHAT IS NOT COVERED 
      1. In addition to the exclusions listed for ALL PLANS above, this Agreement does not cover:
        1. Damage from impact from or with a vehicle; 
        2. Damage caused by airlines and other transportation providers;
        3. Burns and heat marks longer than one inch in length;
        4. Stains caused by the delivery of the Covered Product; stains of unknown origin; 
        5. Stains as a result of acid, bleach, body oils, caustic solutions, dyes, nail polish remover, nail polish, paint, suntan oils, ballpoint ink, cosmetics and wax; 
        6. Fabric and/or leather which has become faded, worn or soiled over time from normal everyday use or sun exposure; natural characteristics that cause appearance variations; 
        7. X- coded fabrics; non-colorfast materials; 
        8. Peeling, cracking or color loss on vinyl, leather or bi-cast leather products.
  12. For Mattresses: 
    1. STANDARD PLANS also cover (all as a result of normal indoor residential household use or accidental damage from handling, either resulting from a single incident): 
      1. Stains resulting from beverages, food, human or pet bodily fluids (excluding the elimination of odors); 
      2. Structural Breakdown
  13. For Jewelry: 
    1. WHAT IS COVERED
      1. STANDARD PLANS also cover: 
        1. Parts and labor necessary to repair or replace the Covered Product, at its discretion, only in the event of Breakdown or the following defects in manufacturer’s workmanship and/or material: 
          1. Broken, bent or worn prongs, clasps and hinges; 
          2. Knotted or broken links in necklaces and bracelets;
          3. Broken or lost pins and earring posts;
          4. Restringing of stretched pearl necklaces;
          5. Re-shanking. 
        2. STANDARD PLANS also include the following services for the Covered Product: 
          1. Refinishing and polishing; 
          2. White gold rhodium plating;
          3. Earring repair;
          4. Chain soldering;
          5. Resetting diamonds and gemstones;
          6. Repair of chipped or cracked stones (including center stones);
          7. Replacement for loss of diamond or gemstone center stones or side/enhancement stones up to a maximum of 0.50 carat, due to a defect in the setting. 
    2. WHAT IS NOT COVERED 
      1. In addition to the exclusions listed for ALL PLANS above, this Agreement does not cover:
        1. Damaged, lost or stolen gem stones, beads or bands, unless otherwise noted under covered items. 
  14. For Watches:
    1. WHAT IS COVERED
      1. STANDARD PLANS also cover:
        1. Battery replacement
        2. Replacement for loss of stones from bezel up to a maximum of 0.10 carat.
        3. Mechanical failure of watches 
        4. Breakage of stem or band, case and crystal. 
    2. WHAT IS NOT COVERED 
      1. In addition to the exclusions listed for ALL PLANS above, this Agreement does not cover:
        1. Damaged, lost or stolen gem stones, beads or bands, unless otherwise noted under covered items. 
  15. For Lawn, Garden & Tools:
    1. WHAT IS COVERED
      1. STANDARD PLANS also cover:
        1. Parts and labor necessary to repair or replace the Covered Product, at its discretion, only in the event of a Breakdown or defects in manufacturer’s workmanship and/or materials.
        2. Power surge protection, in the absence of insurance coverage. If the Covered Product is damaged as a result of a power surge, We will replace the Covered Product in accordance with the terms herein. You may be required to submit proof of claim denial from Your insurer, if applicable.
    2. WHAT IS NOT COVERED 
      1. In addition to the exclusions listed for ALL PLANS above, this Agreement does not cover:
        1. Normal wear and tear;
        2. Tune-ups;
        3. Damage caused by neglect; 
        4. Improper operation; 
        5. Installation; maintenance; use of an accessory or part not manufactured or sold by an authorized dealer of the manufacturer;
        6. Operation with fuels, oils or lubricants which are not suitable for use with the Covered Product; 
        7. Alteration or removal of parts; 
        8. Water entering engine cylinder(s) through exhaust system or carburetor(s);
        9. Spark plugs; 
        10. Brake pads or lining; 
        11. Hoses; 
        12. Hose clamps; 
        13. Belts; 
        14. Batteries; 
        15. Shock absorbers; 
        16. Tires; 
        17. Cutting blades; 
        18. Gauge wheels; 
        19. Wheel balancing; 
        20. Alignments; 
        21. Cleaning of fuel and coolant systems; 
        22. Removal of carbon, varnish, sludge, or contaminants;
        23. Necessary fuel and ignition system calibrations and adjustments; 
        24. Repair caused by normal product vibration; 
        25. Routine maintenance; 
        26. Fuses; 
        27. Filters;
        28. Consumables;
        29. Bulbs; 
        30. Exterior power cords;
        31. Cosmetic adjustment or replacement; 
        32. Shell separating or cracking; 
        33. Paint changes; 
        34. Corrosion; 
        35. Rust; 
        36. Repair for grinding of valves to increase compression;
        37. oil consumption;
        38. Stuck rings; 
        39. Shipping or freight; 
        40. Burned valves; 
        41. Tuliped valves; 
        42. Adhesives; 
        43. Shop supplies; 
        44. Road service calls; 
        45. Environmental charges; 
        46. Miscellaneous charges; 
        47. Internal or external corrosion, electrolysis, salt or any other environmental condition;
        48. Inadequate or improper storage/lay up; 
        49. Loss or damage to optional equipment. 
  16. For Lawn & Garden Accessories: 
    1. STANDARD PLANS also cover: 
      1. Parts and labor necessary to repair or replace the Covered Product, at its discretion, only in the event of a Breakdown or defects in manufacturer’s workmanship and/or materials.
      2. Power surge protection, in the absence of insurance coverage. If the Covered Product is damaged as a result of a power surge, We will replace the Covered Product in accordance with the terms herein. You may be required to submit proof of claim denial from Your insurer, if applicable.
    2. ADH PLANS cover damage as outlined in the “Premium Plans” section of this Agreement.
  17. For Fitness Equipment:
    1. WHAT IS COVERED
      1. STANDARD PLANS also cover:
        1. Repair and replacement of functional factory-installed belts, including treadmill walking belts and rollers, required for the performance of the Covered Product. 
      2. ADH PLANS cover damage as outlined in the “Premium Plans” section of this Agreement.
    2. WHAT IS NOT COVERED 
      1. In addition to the exclusions listed for ALL PLANS above, this Agreement does not cover:
        1. Failure of non-operating components such as frames, cabinets, finish, doors, handles, hinges, knobs racks, shelves and software media; remote controls;
        2. Costs associated with tearing apart walls, carpeting, floors and cabinetry associated with custom installations; and
        3. Products used in dues-facility gyms, spas or health clubs where the primary source of income is fitness/membership dues. 
  18. For Sporting Goods: 
    1. WHAT IS COVERED
      1. STANDARD PLANS also cover: 
        1. Parts and labor necessary to repair or replace the Covered Product, at its discretion, only in the event of a Breakdown or defects in manufacturer’s workmanship and/or materials.
        2. Power surge protection, in the absence of insurance coverage. If the Covered Product is damaged as a result of a power surge, We will replace the Covered Product in accordance with the terms herein. You may be required to submit proof of claim denial from Your insurer, if applicable.
      2. ADH PLANS cover damage as outlined in the “Premium Plans” section of this Agreement.
    2. WHAT IS NOT COVERED 
      1. In addition to the exclusions listed for ALL PLANS above, this Agreement does not cover:
        1. Products used in dues-facility gyms, spas or health clubs where the primary source of income is fitness/membership dues. 
  19. For Optical: 
    1. STANDARD PLANS also cover: 
      1. Parts and labor necessary to repair or replace the Covered Product, at its discretion, only in the event of a Breakdown or defects in manufacturer’s workmanship and/or materials.
    2. ADH PLANS cover damage as outlined in the “Premium Plans” section of this Agreement.
  20. For Home Goods: 
    1. STANDARD PLANS also cover: 
      1. Parts and labor necessary to repair or replace the Covered Product, at its discretion, only in the event of a Breakdown or defects in manufacturer’s workmanship and/or materials.
      2. Power surge protection, in the absence of insurance coverage. If the Covered Product is damaged as a result of a power surge, We will replace the Covered Product in accordance with the terms herein. You may be required to submit proof of claim denial from Your insurer, if applicable.
    2. ADH PLANS cover damage as outlined in the “Premium Plans” section of this Agreement.
    3. STAIN PLANS, if purchased, also cover:
      1. All stain types. 
  21. For Bed & Bath: 
    1. STANDARD PLANS also cover: 
      1. Parts and labor necessary to repair or replace the Covered Product, at its discretion, only in the event of a Breakdown or defects in manufacturer’s workmanship and/or materials.
      2. Power surge protection, in the absence of insurance coverage. If the Covered Product is damaged as a result of a power surge, We will replace the Covered Product in accordance with the terms herein. You may be required to submit proof of claim denial from Your insurer, if applicable. Provider will repair or replace the Covered Product, at its discretion, when required due to a mechanical or electrical Breakdown, as well as a mechanical or electrical failure caused by a direct result of a power surge (in the absence of insurance coverage).
    2. ADH PLANS cover damage as outlined in the “Premium Plans” section of this Agreement.
    3. STAIN PLANS, if purchased, also cover:
      1. All stain types. 
  22. For Apparel: 
    1. STANDARD PLANS also cover: 
      1. Rips or tears; 
      2. Seam separation; 
      3. Broken zippers; 
      4. Minor burn or heat marks up to one inch in length
    2. STAIN PLANS, if purchased, also cover:
      1. All stain types.
  23. For Plumbing & Electrical: 
    1. STANDARD PLANS also cover: 
      1. Parts and labor necessary to repair or replace the Covered Product, at its discretion, only in the event of a Breakdown or defects in manufacturer’s workmanship and/or materials.
      2. Power surge protection, in the absence of insurance coverage. If the Covered Product is damaged as a result of a power surge, We will replace the Covered Product in accordance with the terms herein. You may be required to submit proof of claim denial from Your insurer, if applicable.
    2. WHAT IS NOT COVERED 
      1. In addition to the exclusions listed for ALL PLANS above, this Agreement does not cover:
        1. Correction of, or reimbursement for, any repairs made by You or anyone You hire, unless previously approved by Mulberry; 
        2. Assessing, remediating or abating mold or notifying You of any mold that may be present in Your home; 
        3. Any correction, upgrade, or move of Your existing water supply and drainage system, exterior water service line, exterior sewer/septic line, or interior or exterior electrical line in order to meet any code, law, regulation, ordinance, or utility directive, if not directly related to the necessary covered repair; 
        4. Any section of your water supply and drainage system, exterior water service line, exterior sewer/septic line, or interior or exterior electrical line that is shared with any third party or is covered by a homeowners’, condominium or like association; 
        5. Non-conforming drain lines (i.e. drain lines not directly connected to the public sewer system or Your septic tank); 
        6. Appliances, fittings, or fixtures, pressure reducing valves, or backflow prevention devices, pumps, or grinders; 
        7. Water supply and drainage systems that are frozen; thawing of frozen pipes
        8. Consequential, incidental, or punitive damages arising from conducting repair work or as a result of the covered repair; for example, damages necessary to reasonably access the repair area. Your rights and remedies may vary depending on the province where Your Property is located; 
        9. Repairs to any line that branches off the main line, such as lines for sprinklers, pools, hot tubs, and/or other outdoor systems; 
        10. Repairing or replacing septic tanks or any other type of collection tank, leach fields, or any non-conforming drain line, such as a basement or storm drain, connected to Your exterior sewer/septic line; 
        11. Repairs to damage arising from the disconnection or interruption to the main electrical supply; transformers
        12. Resetting of circuit breakers or system controls; repairs consisting of knob and tube wiring, aluminum, or other non-standard/non-permanent materials; failure arising from the disconnection from or interruption to the main electrical supply; replacement of light bulbs, light fixtures and fittings, fuses or plugs; appliances; appliance cords; non-standard wall switches; dimmers; remote control outlets; extension cords; service entrance conductors
  24. For Auto Parts: 
    1. WHAT IS COVERED
      1. STANDARD PLANS also cover: 
        1. Parts and labor necessary to repair or replace the Covered Product, at its discretion, only in the event of a Breakdown or defects in manufacturer’s workmanship and/or materials.
    2. WHAT IS NOT COVERED 
      1. In addition to the exclusions listed for ALL PLANS above, this Agreement does not cover:
        1. Covered Product damaged by abnormal use, misuse, neglect, accident, alteration, modification, or “tampering with”; 
        2. Failure caused by failure of a non-covered product and Diagnostic charges. If the responsibility for the replacement is covered by an insurance policy, manufacturer, recalls, or any other warranty or service contract; 
        3.  Any damage that occurs outside Canada; 
        4. Any cost other than the cost of the qualifying Covered Product;
        5.  Incidental or consequential damages even if caused by the failure of the Covered Product; 
        6. More than one replacement of the same Covered Part. 
        7. For Automotive / Marine / Powersport Batteries: 
        8. Used or pre-owned products; 
        9. Improper installation or attachments;
        10. Batteries that are merely discharged;
        11. Batteries used in vehicles for commercial use or in trucks over 1 ton;
        12. Labor charges, installation charges, taxes or legislatively imposed fees to remove or replace automotive, motorcycle, marine, or RV parts and accessories or any fees related to the disposal of environmentally unsafe materials;
        13. “No problem found” diagnosis;
        14. Normal wear and tear;
        15. Tune-ups;
        16. Damage caused by neglect; 
        17. Improper operation; 
        18. Installation; maintenance; use of an accessory or part not manufactured or sold by an authorized dealer of the manufacturer;
        19. Operation with fuels, oils or lubricants which are not suitable for use with the Covered Product; 
        20. Alteration or removal of parts; 
        21. Water entering engine cylinder(s) through exhaust system or carburetor(s);
        22. Spark plugs; 
        23. Brake pads or lining; 
        24. Hoses; 
        25. Hose clamps; 
        26. Belts; 
        27. Shock absorbers; 
        28. Tires; 
        29. Wheels;
        30. Cutting blades; 
        31. Gauge wheels; 
        32. Wheel balancing; 
        33. Alignments; 
        34. Cleaning of fuel and coolant systems; 
        35. Removal of carbon, varnish, sludge, or contaminants;
        36. Necessary fuel and ignition system calibrations and adjustments; 
        37. Repair caused by normal product vibration; 
        38. Routine maintenance; 
        39. Fuses; 
        40. Filters;
        41. Consumables;
        42. Bulbs; 
        43. Exterior power cords;
        44. Cosmetic adjustment or replacement; 
        45. Shell separating or cracking; 
        46. Paint changes; 
        47. Corrosion; 
        48. Rust; 
        49. Repair for grinding of valves to increase compression;
        50. oil consumption;
        51. Stuck rings; 
        52. Shipping or freight; 
        53. Burned valves; 
        54. Tuliped valves; 
        55. Adhesives; 
        56. Shop supplies; 
        57. Road service calls; 
        58. Environmental charges; 
        59. Miscellaneous charges; 
        60. Internal or external corrosion, electrolysis, salt or any other environmental condition;
        61. Inadequate or improper storage/lay up; 
        62. Loss or damage to optional equipment.
  25. For Musical Instruments: 
    1. STANDARD PLANS also cover: 
      1. Parts and labor necessary to repair or replace the Covered Product, at its discretion, only in the event of a Breakdown or defects in manufacturer’s workmanship and/or materials.
      2. Power surge protection, in the absence of insurance coverage. If the Covered Product is damaged as a result of a power surge, We will replace the Covered Product in accordance with the terms herein. You may be required to submit proof of claim denial from Your insurer, if applicable. 
    2. ADH PLANS cover damage as outlined in the “Premium Plans” section of this Agreement.
  26. For General Merchandise: 
    1. STANDARD PLANS also cover: 
      1. Parts and labor necessary to repair or replace the Covered Product, at its discretion, only in the event of a Breakdown or defects in manufacturer’s workmanship and/or materials.
      2. Power surge protection, in the absence of insurance coverage. If the Covered Product is damaged as a result of a power surge, We will replace the Covered Product in accordance with the terms herein. You may be required to submit proof of claim denial from Your insurer, if applicable.
    2. STAIN PLANS, if purchased, also cover:
      1. All stain types.

NOTICE: IN NO EVENT SHALL MULBERRY OR ANY OF THEIR AGENTS BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES WHETHER IN CONTRACT, TORT, OR NEGLIGENCE. THIS AGREEMENT DOES NOT COVER ANY LOSS OR DAMAGE NOT SPECIFICALLY LISTED HEREIN. 
  1. Conditions
  • Renewal: Renewal of Your plan will be at Mulberry’s discretion. Note, not all products are eligible for renewal.
  • Transferability: This Agreement is transferable by You for the remainder of the original term of this Agreement. The transfer of this Agreement and the Covered Product may be registered at https://getmulberry.com. Once this Agreement has been transferred to new ownership, the person listed as the New Owner of the Covered Product assumes all responsibility to uphold the conditions of this Agreement. A copy of this Agreement may be obtained by the New Owner at https://getmulberry.com. The manufacturer’s warranty may not be transferable. 
  • Territories: The Agreement territory is limited to Canada except Alberta, British Columbia & Saskatchewan. 
  • Subrogation: If We pay or render service for a loss, We may require You to assign Us Your rights of recovery against others. We will not pay or render service for a loss if You impair these rights to recover. Your rights to recover from others may not be waived. You will be made whole before We retain any amount We may recover. 
  • Deductible: There may be a deductible required to obtain service for repair or replacement of the Covered Product. Please refer to “Your Coverage Details” to determine if a deductible is applicable to this Agreement. 
  • Cancellation: This Agreement provides a one hundred (100) day free-look period from the purchase date of the Agreement as long as no claims have been incurred. You may cancel this Agreement by informing Mulberry of Your cancellation request within one hundred (100) days from the date of purchase of the Agreement and You will receive a 100% refund of the full purchase price of the Agreement. If Your cancellation request is made more than one hundred (100) days from the date of purchase, or if You have incurred a covered claim, You will receive a pro-rata refund of the Agreement Purchase Price, less the cost of repairs made (if any), or the provincial law for cancellation that applies to residents requesting cancellation. We may not cancel this Agreement except for fraud, material misrepresentation, or non-payment by You. A written notice will be provided at least thirty days prior to cancellation at Your last known address, with the effective date for the cancellation and the reason for cancellation. Your refund will be equal to 100% of the unearned pro-rata Agreement Purchase Price paid. 
  • Entire Agreement: The terms and conditions of this Agreement (together with the Province-Specific Terms and Conditions identified below) constitute the Agreement between us and You relating to the provision of protection described herein. No representation, promise or condition made by any person or entity which is not contained herein shall modify any of the terms or conditions of this Agreement. 
  • Our Obligations to You: This Agreement is not a contract of insurance. However, our obligations under this service contract are backed by an insurance policy issued by Technology Insurance Company, 1145 Nicholson Rd., Unit 2, Newmarket, Ontario L3Y9C3.


  1. Province-Specific Terms and Conditions

Regulation of service contracts varies based on province or territory of purchase. Any provision within this Contract that conflicts with the laws of the province or territory in which this Contract was purchased (or where applicable, the province or territory in which the You are located), shall automatically be considered modified in conformity with such enforceable laws and regulations, and the language set forth below shall supersede any other provision within this Contract to the contrary.

This contract cannot be marketed or sold within the provinces of Alberta, British Columbia & Saskatchewan.  No benefits will be provided within the provinces of Alberta, British Columbia & Saskatchewan.

Nunavut: You may cancel this contract by contacting the retailer, the administrator or the office of the government of the northwest territories (Consumer Services-Public Safety Division – Dept. of Municipal and Community Affairs-Government of the Northwest Territories, #600, 5201-50 Avenue, Yellowknife NT XIA 3S9) orally or in writing.

Ontario: You may cancel this contract by contacting the selling retailer or the administrator orally or in writing.

Quebec:  The following disclosures are added to the Conditions section: If You had a complaint against the Administrator and remain dissatisfied with the manner in which Your complaint has been handled, or with the results of the complaint protocol, You may contact the Financial Consumer Agency of Canada (FCAC). The FCAC can be reached at: 427 Laurier Avenue West, 6th Floor, Ottawa ON K1R 1B9; Services in English: 1-866-461-FCAC (3222); Services in French: 1-866-461-ACFC (2232); www.fcac-acfc.gc.ca. 

You have specifically requested the English version of these Terms and Conditions. A French version is available upon request. Vous avez spécifiquement demandé la version anglaise de ces termes et conditions. La version française est disponible sur demande.